**How do I know if I have CoServ or Oncor?** In our area, it should be either Oncor or CoServ. The easiest way to determine your TDU is to **look at your electric statement and see who it says to contact in case of emergency or outage** (your TDU maintains the lines and actually provides the electricity). If it says to call CoServ, you’re done.

**Is CoServ a co op?** **CoServ Electric is a cooperative** owned and overseen by the North Texas customers we serve (known as “Members”).

**How do I pay CoServ?**

**Payment Options**

- Online: Need to make a payment?
- Mail: Send your check/money order with the payment stub to CoServ, P.O. Box 734803, Dallas, TX 75373-4803.
- Phone 24/7: Call (833) 890-6264 or (833) 890-4831 (español).
- Bank: Most banks provide online bill-pay services that allow you to schedule payments from your account.

**How do I contact CoServ?**

Customer Care is available Monday through Friday, 8 a.m. to 5 p.m.

Need help?

EMAIL US |
CALL US |
CHAT WITH US |

[email protected] |
(940) 321-7800 |
When available, click “Live Chat” in the Support box below |

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## How do I know if I have CoServ or Oncor? – Additional Questions

### How do I find my CoServ account number?

You can find your account number **on the upper right portion of your bill**. Simply fill out the SmartHub registration form, and you will get an email asking you to “Verify your account.” The email will include a link that will prompt you to create a password.

### How do I cancel my CoServ electric service?

For those of you moving out of CoServ territory, please **contact CoServ to request disconnection**. Make sure to keep us updated on future addresses (even if it’s outside CoServ territory) so we can contact you about your Capital Credits. To make an address change, all you have to do is email us at [email protected].

### How do I change my address with Coserv?

To update your address, all you have to do is **email [email protected] or chat with us below with your Customer Number, name, previous address, and new mailing address**. Make sure to keep us updated on future addresses so we can contact you about your Capital Credits.

### What is purchased gas factor?

The purchased gas adjustment (PGA) clause is **a rate adjustment mechanism first implemented in the 1970s that permits gas companies to directly pass the cost of gas through to their customers** in accordance with the General Statutes of Connecticut § 16-19b.

### What is CR on a gas bill?

CR (or credit) means **you’ve paid for more energy than you’ve actually used**. It happens if you use less energy than you’ve paid for – but remember, you may use more than usual over the winter months.

### What does PGA mean on gas bill?

Page 1. In the natural gas industry, PGA means **Purchased Gas Adjustment**. Simply stated, a PGA is designed to reflect the actual costs of gas supplies in customers’ bills. A PGA filing does not affect the company’s profits.

### How is your gas bill calculated?

**How to work it out**

- Take away your last reading from your current reading. This is how many units you’ve used.
- If you’ve got a metric meter (m3), you can ignore this step.
- Multiply this number by the calorific value.
- Multiply this number by 1.02264.
- Divide this number by 3.6.
- Multiply this number by the price-per-kWh.

### Why is my gas reading so high?

High gas bills **may be due to a gas meter that is incorrectly recording the amount of gas you are using**, but this is unusual. While there is no simple way you can test whether your meter is accurate, if you are concerned about your meter readings, contact your energy supplier.

### How much gas should I be using a month?

Well, low household gas consumption is roughly defined as 8,000kWh, rising to 12,000kWh for average consumption and 17,000kWh for high consumption. This means that average gas usage per month works out at 1,000 kWh.

What is typical household gas usage?

Consumption rate |
Usage (in kWh) |

Low |
8,000 |

Medium |
12,000 |

High |
17,000 |

### What is 1 unit of gas in kWh?

1 unit of gas is equal to **one kilowatt hour** (kWh) of gas used. Its important to understand that your gas meter does not directly show how many units you are using, but instead measures the amount of gas used by volume in Cubic Meters (m^{3}) or Cubic Feet (ft^{3}), depending on the type of meter that you have.

### How do I calculate kWh?

Calculating Kilowatt Hour Rate

The kilowatt-hour rate is the price of power supplied by your electric provider. To calculate your kilowatt-hour rate, **divide your total power bill, minus any taxes, by your total power consumption**.

### How many kWh are in a unit?

**1 unit of electricity = 1 kWh**. The electricity used is generally charged for in “unit of electricity’. Killowatt-hours is the product of watts x time (one killowatt = 1000 watts). A two killowatt heater switched on for three hours will have used six killowatt-hours of electricity.

### How do you convert units to kWh?

**100 x 10 = 1000 Watt-Hour = 1 Kilowatt-Hour (kWH) = 1 units (on your meter)**.

### What is the value of 1 kWh?

One kilowatt-hour (1 kWh) is equivalent to a power of **1 kW being used for 1 hour**, or 0·5 kW for 2 hours, 2 kW for 0·5 hour, etc. Calculate the energy consumed (a) in joules, (b) in kilowatt-hours, when a 2-kW fire is on for 1·5 hours.

### How many watts means 1 unit?

In India, 1 unit of electricity is equal to **1000 watts**.

### How many watts is 1kwh?

A kilowatt-hour is **1,000 watts** used for one hour. As an example, a 100-watt light bulb operating for ten hours would use one kilowatt-hour. Below are some examples of electrical appliances found in most homes. These examples are using a 10 cents per kWh rate.

### How many watts is a fridge?

The average home refrigerator uses **350-780 watts**.